But take these 10 extra minutes to make sure you got all the picture.
FILLING IN THE FORMS WE SENT YOU
[Check your email: if you read through the booking confirmation, you'll find (almost) every answer.] [Did you take the 3d tour of your property? Double checked the amenities list?] We really need you to fill in those forms, otherwise we're (all) screwed.
Had you booked "an Airbnb" from an owner who breaks tax and tourism related laws, you'd be good to go. We need your full invoicing information and the Guestlist (filled in perfectly): it's info that we submit automatically to the local Police. Have a look at the confirmation email you received (from us, usually within 12 hours from booking). It contains the links.
The confirmation email you get "from Airbnb & Booking.com" is now what we're talking about.
DOUBLE CHECK WHAT YOU BOOKED
Did you take the 3d tour of your property? Double checked the amenities list?
CHECKIN (REGULAR OR "SELF")
Scheduling check-in is what makes the system run smoothly. (...)
Some of our properties have a "self check-in option" (door code / key box) which means that you're free to arrive whenever you wish (after 3 pm) and once you're home we'll drop by to say hello and settle the paperwork. Double check you confirmation email. Print the instructions.
NUOVA VOCE PROVA
Answer to question 4
PAYMENTS, CANCELLATIONS, EXTRA FEES
BOOKING.com and EXPEDIA:
Late on the agreed time Check in time is from 3 to 9 pm. Check in from 9 to 11 pm is possible at an extra fee of 20€ Check in after 11 pm is possible at an extra fee of 40€ Extra fees don't apply to properties which have a self-check-in option (but you'll have get in touch and sort the paperwork before we provide the code). Please keep in mind that a human being will be waiting for you at the agreed time, so try to be on schedule.
Late check out
GETTING IN TOUCH
[Make sure you're calling (or texting) the right number.]
The mobile number of the team member who orchestrates arrivals is +39 340 4751784. The (cecile) bk Our office number (landline, available only during office hours) is +39 040 2473628. In case of emergencies you can refer to the Big Bad Boss Davide, whose mobile number is +39 338 9332579. If none of the above are available, try +39 340 0700699.
PROBLEMS DURING YOUR STAY
BASIC HOUSE RULES
PARTIES / EVENTS PET POLICY EXTRA GUESTS RESTRICTIONS
MAX GUESTS *EARLY CHECKINS *LATE CHECKOUTS
DEPOSIT & DAMAGES
ANXIETY Q&A CORNER
CAN I VISIT THE PROPERTY PRIOR TO BOOKING ? IF YOUR AUNT LIVES IN TRIESTE AND WANTS TO DROP BY, WE'LL BE GLAD TO MEET HER. WE CHARGE 60€ + VAT PER VISIT, WHICH WILL BE TOTALLY DISCOUNTED FROM THE RENTAL FEE IF YOU WERE TO BOOK. YOU DO HAVE THE 3D TOURS AFTER ALL, AND STILL DON'T TRUST THE PLACE IS AS DESCRIBED? IF YOU JUST NEED TO BE REASSURED ON OUR NOT BEING PIRATES, LET YOUR AUNT DROP BY OUR OFFICE. COFFEE IS ON US.
WHY DO YOU WANT MY DOCUMENTS ? WE'RE NOT GOING TO CLONE YOUR PASSPORT AND SELL IT TO WEAPON SMUGGLERS. WE NEED IT BECAUSE ITALIAN LAWS ON HOSPITALITY SAY SO. IF WE FAIL TO SEND THE "PUBLIC SECURITY NOTIFICATION" (BASICALLY NAMES, BIRTHDATES AND ID NUMBER) WITHIN 48H HOURS FROM YOUR CHECKIN, THE COMPANY GETS FINED. THAT APPLIES TO HOTELS, B&BS, AND VACATION RENTALS MANAGED BY PEOPLE WHO DO THINGS PROPERLY. (ROUND OF APPLAUSE).
WHY DO YOU WANT A DEPOSIT? WHEN WILL I GET IT BACK ? WE'LL SPEND YOUR DEPOSIT IN EXPENSIVE RED WINE AND THEN WE'LL REFUSE TO GIVE IT BACK CLAIMING YOU RUINED THE SOFA. EXACTLY. THAT'S HOW THINGS GO IN ITALY. A FIXED 300€ DEPOSIT IS COLLECTED EITHER CASH OR BY PRE-AUTHORISING YOUR CREDIT CARD. IN THE FIRST THREE YEARS OF ACTIVITY WE NEVER HAD TO KEEP 1€ OUT OF A DEPOSIT, I TRUST YOU WON'T BE THE FIRST ONE. THE MAIN REASON IS BEING SURE YOU'LL DO YOUR BEST NOT TO GET ON THE NEIGHBOR'S NERVES. A BROKEN PLATE ISN'T AN ISSUE, AN ANGRY NEIGHBOR IS.
PICK UP THE PHONE AND CALL IF YOU'VE GOT QUESTIONS. YOU'LL FIND A HUMAN BEING ON THE OTHER END OF THE LINE. IF WE FORGOT SOMETHING, WE'LL MAKE UP FOR IT.
"I didn't see the Booking.com cleaning fee" "Hello!? I'm in front of the apartment" "Nice place, but I expected A/C" "May I check in at 11 am?" "Wifi is not working"
PARKING, TRANSPORT (?)
DURING YOUR STAY
CLEANING ISSUES / OTHER PROBLEMS
Cleaning issues? Missing hair dyer? Report any problem straight away.
Our job is taking care of problems on behalf of the owner. Anything which "isn't as expected" has to be reported immediately, otherwise there's no way for us to try to solve the problem. Did the cleaning ladies miss something, let us know and we'll schedule a (free) extra cleaning. Don't wait "review time" to report lacks: send an email to firstname.lastname@example.org and the whole team will be notified instantly. Don't rely on any of our mobile phone numbers: the person you're writing to could be "off duty".
RESPECTING THE NEIGHBORS
EARLY LEAVE & EXTENSIONS
Please respect the neighbors. Not much to say other that we have a zero tolerance policy on any behavior which goes over the line.
WIND & RAIN
Wind is a big issue in Trieste: you're responsible for the place.
CHECKOUT, BAG DROP
Checkout time: 11 am for apartments, 10 am for villas. We're sorry but there's no way to extend (not even of half an hour). The property needs to be completely free by then, otherwise the cleaning ladies won't have the time to prepare it for the next guests. Leave Keys & remote controls on the dining table. Double check all windows are closed.