Electricity in Italy conforms to the European standard of 220V to 230V, with a frequency of 50Hz. Wall outlets typically accommodate plugs with two or three round pins (the latter grounded, the former not).
If you need a special adapter and let us know at least 48h prior to your arrival, we'll do our best to provide you with one.
If you've landed on this page looking for a solution to the power having gone off, email firstname.lastname@example.org and we'll get back to you within a few minutes. In the meanwhile, look for your HOUSE MANUAL somewhere around the house: we always provide detailed photo instructions.
All properties have a TV, but depending on the area you're staying in the number of channels will vary. The Karst area and some of the villas by the sea have poor signal.
In case the signal were poor, you can access online streaming by clicking on these links:
If cable TV is included, this will be clearly stated. Otherwise you'll have access to regular Italian channels only.
If you're planning on bringing movies over, get in touch to find our if you have a regular DVD or a BluRay player. In some cases you'll find a Playstation.
What we can do is providing you with the credentials to our NETFLIX account.
The password changes very often, so email us for an update.
Our prices are set and proposed on the basis of a base price which increases with each extra occupant.
This works on any channel (Direct booking, Airbnb, Booking.com and all other channels).
If you have booked for a certain number of guests, but more people were to join the group, there are two rules:
If you were to have booked without showing up, the case will be handled exactly like a cancellation, following the specific rules of cancellations, which depend on which property you chose and through which channel you reserved (dicretly through us, through Airbnb, Booking.com or others).
This means that the full amount will be charged, but you will be refunded of cleaning fees and city tax (if it has already been paid).
If there's no way for us to get in touch with you, we will keep the property reserved for the full time you've booked (meaning you're free to show up even days later and the house will be there waiting for you).
If you manage to get in touch and allow us to re-open the calendars, we'll advertise it once again and if we manage to re-sell those nights, you'll be reimbursed fully (if the new customer pays at least as much as your booking was worth), or of the difference between the two (in case the new customer were to pay less).
Cleaning ladies have from 10:00 to 16:00 to reset villas. From 11:00 to 15:00 for apartments.
We handle a great number of properties and the cleaning team is more than decently sized, but sometimes the "not agreed" late checkout off the previous customer can mess things up. More than once customers refused to leave in time.
The other thing which might happen behind the scenes is houses which get completely trashed. Without letting anyone know, we simply work four times as hard to get the place in shape for the following arrival.
You'll walk in with a smell of jasmine, not imagining what was left behind by the previous guest.
In these (rare) occasions we have to delay (or extend) the cleaning, and you'll be asked for a few hours of extra patience before letting you in.
Good news is we'll grant you a fixed compensation of 20€ for every hour we were running late and keep your luggage after having pointed you in the direction of the coolest bar in the neighborhood.
We'll meet you at the home at your convenience any time after 3pm on your arrival date (4pm for villas), and our standard check-out time is 11am for apartments (10am for villas).
Check in time has to be agreed by filling the ARRIVAL FORM link we've sent you, or by getting in touch with email@example.com
Early check-in and late check-out may be arranged in advance, subject to availability and a charge.
At the end of your stay, checking out is simple – you'll have instructions on locking up and safely depositing keys (you don't need to meet anyone from our team) and we'll arrive later in the day to clean and prepare for the next guest.
Travelling to an address in a city you're not familiar with can be daunting.
While Triestevillas doesn't have a hotel front desk or a big flashy sign, we have put a lot of thought and care into making your arrival as seamless as possible. And we're always available at +39 040 2473 628 or +39 340 4751784.
For any non urgent booking related question write to firstname.lastname@example.org
Changing your mind is not an "end of the world scenario", but it implies a whole lot of possible problems on our side, so please don't jump into the process light heartedly.
We don't guarantee that it can be done, but we'll do our best to ease things out.
If you have booked only a few hours ago and some other option is available it's almost sure you'll be relocated.
If we have kept the calendar of the "original home" closed to other bookers for weeks, and/or the owner has been paid before hand for the rental, it will get a pretty steep path to climb. Houses don't belong to us but to single private owners, and once we've processed the payment to them there's no way to take the money back out of their pockets.
If you've booked directly though us, there's no actions you need to take other than letting us know.
If you've booked through Airbnb or other portals such as Booking.com, you'll need to cancel or modify your booking through their website (letting us know before hand, so we can agree on the price and close off the calendar of the "new home").
Visiting the property prior to you arrival is not at all as simple as you might think,
since it is probably currently being used by some other guest - and we need to grant ease of mind and privacy to anyone staying in our properties.
If the house were available and we manage to agree on a date, the visit will be charged 35€ + VAT (to be paid in advance by credit card).
Good news if that we have 3d-mapped each property with "real-life pictures".
Clic here for a sample. You will find a link to your specific 3d tour in the confirmation letter we sent the day you booked.
Our minimum stay policies vary depending on the algorithms set by the revenue management software we adopted.
Whatever shows up on your search results is what applies today (as our software updated prices and policies every day at midnight).
Basic rule is that we require a 3 night minimum in low season, and a minimum of 7 nights in high season.
If the gap between two bookings were smaller than the default minimum stay, the latter will be automatically adjusted.
If you're really keen on booking a property but you're struggling with the minimum stay settings, let us know and we'll find a reasonable option.
"Why aren't prices the same on every portal?"
"Why did the price change since I last checked?"
Hello, I'm Martino, the revenue manager (and the person who co-founded the company back in 2013). Since my colleagues get tons of questions related to the pricing strategy, I'll try to share with you "why things are as they are". If you were to have any doubts, or you feel like suggesting a better policy, feel free to contact me privately by clicking on my profile picture.
If you're travelling with young or elderly guests, it's important to make sure any accessibility needs are discussed with a TriesteVillas staff member before you book. Most homes have at least a few steps, and many have internal stairs without elevators.
Not all owners allow us to welcome pets in their properties.
In most cases we have to contact the owner, tell him the number and type of pets, and they have the right to decline or ask for a cleaning surcharge.
Let us know your plans, and we'll sort out a solution (or try to relocate you to another property).
The extra cleaning fee, if the owner grants access to your furry friends too, will be 50% of the cleaning fee. If you're not fine with this solution, you're free to cancel the booking within 48 hours.
In case everything worked our smoothly, keep in mind that we provide a range of services and experiences related to your 4 legged friends: from walking excursions to dog sitting.
Please take your time to understand the bed sizes and how they are arranged in the various rooms.
To do so, you can access the 3d tour which you'll find on your confirmation letter.
This is the sample of a 3d tour
Regular double bed size is 160 x 190 cm
Regular single bed size is 90 x 190 cm
Regolar double sofa bed size 140 x 190 cm (so please be aware you'll be less comfortable).
Double beds and double sofa beds get one only (double) duvet.
We are aware that traditions of certain neighboring countries imply the use of two single duvets even in double beds, but being Italy this is the standard.
If you need two single duvets on double beds just let us know at least 48 hours prior to your arrival.
Since every property we handle is unique, get in touch is you need exact sizes of beds.
Standard setting is one pillow per guest. In case you were to have any allergies which require special pillows, please let us know with at least 3 days notice and we'll do our best to provide you with what you need.