Cleaning ladies have from 10:00 to 16:00 to reset villas. From 11:00 to 15:00 for apartments.
We handle a great number of properties and the cleaning team is more than decently sized, but sometimes the "not agreed" late checkout off the previous customer can mess things up. More than once customers refused to leave in time.
The other thing which might happen behind the scenes is houses which get completely trashed. Without letting anyone know, we simply work four times as hard to get the place in shape for the following arrival.
You'll walk in with a smell of jasmine, not imagining what was left behind by the previous guest.
In these (rare) occasions we have to delay (or extend) the cleaning, and you'll be asked for a few hours of extra patience before letting you in.
Good news is we'll grant you a fixed compensation of 20€ for every hour we were running late and keep your luggage after having pointed you in the direction of the coolest bar in the neighborhood.