Privacy Policy

Conditions updated on 28-01-2019 21:30:00

First of all, your privacy is important to us.
Yes, we know everyone says it, but for us it really is. You have trusted us by using the services of Triestevillas and we appreciate it very much. This means that we will strive to protect and safeguard any personal data you provide to us. We act in the interest of our customers and with transparency regarding the processing of your personal data.
This document describes how we use and manage your personal data. We hope to do it in a clear and understandable way, so that you don't get bored by meaningless words. In addition, we will provide you with the contact details you need to contact us if you have any questions about your personal data. We will be more than happy to answer you. We also invite you to read the Cookie Policy, which explains how Triestevillas.com uses cookies and similar technologies.
If you already know us, you will know that Triestevillas offers an online booking service in the travel sector, provided through our sites and our mobile apps or through other online platforms such as partner sites and social media. Why do we specify this? Because the following information refers to all platforms, to which the same Privacy Policy applies.
This privacy policy applies to any type of information we collect through these platforms or through other means connected to the platforms themselves (for example, emails sent to our customer support team). We hope you won't be too bored reading it all. If you are one of our business partners, be sure to also read the Privacy Policy for business partners, to find out how personal data is processed as part of business collaboration.
Occasionally we may need to change this Privacy Policy. If you want to stay up to date, visit this page from time to time and you will always know all the latest news. If the changes we make to the Privacy Policy have an impact on you (for example, if we intend to process your personal data for purposes other than those communicated in the past in this Privacy Policy), you will be informed of these changes before the new activities begin.
A necessary note: if you do not agree with this Privacy Policy, you should stop using our services. If you agree, then you are ready to book your next trip through us!

What kind of personal data does triestevillas.com collect?

We can't help you book the perfect trip if you don't provide us with information. For this reason, when you use our services, there are precise information that we must ask you, for example your name, contact details to contact you, any names of those traveling with you and payment details. You can decide yourself whether to send us special requests for your next Trip (for example, certain preferences). In addition, we also collect data from your computer, phone, tablet or other device that you use to access our services. This includes the IP address, the browser you use and the language settings. We may also receive information about you through third parties or automatically collect other information. This is a basic overview of the information we collect. If you do not find the answer to your questions in these lines, you can write to us at [email protected]

Why does TriesteVillas collect and use your personal data?

We do this for a good reason: to help you manage your Travel Reservations online and to ensure you get the best possible service. We also use your personal data to contact you and to inform you about discounts and special offers and other products and services that we believe may be of interest to you. All possible uses are described on this page.

How does TriesteVillas share your data with third parties?

Various parts are connected to the services offered by Triestevillas.com, in various ways and for different reasons. The primary purpose is to share data relevant to your Trip with the Trip Provider to complete your Trip Reservation. Other parties may also receive some data as they are involved in the provision of the services rendered by Triestevillas.com. These include, for example, banking institutions, professionals who in various capacities collaborate with us, cleaning and / or maintenance companies, subsidiaries of the group to which we belong (Milou Sas di Davide Carlin, VAT number 01235580329) and other affiliated companies of Triestevillas or, in some cases, if required by applicable law, public bodies or other authorities. We do not sell or rent your personal data. For various obligations related to the management of properties, reservations and the normal work flow involved in the activity we carry out, we must however share them with companies connected to us, such as - by way of example - OTAs (Online Travel Agencies) such as Booking.com and Airbnb, or with online service providers, in particular "Cloud computing" such as Google, Microsoft, Anawim and the numerous applications and third-party companies we use to properly carry out the work we do.

How do we manage any communications sent to us by you and by the OTA from which you booked?

Triestevillas.com can help you and the Travel Provider exchange information and inquiries regarding their services or Travel Reservations made.
We offer free apps through which we collect and manage personal data. The process is similar to what happens on our site, but we also use location services.
The use of social media can be integrated into Triestevillas.com services in various ways, involving the collection of personal data by us or the receipt of some personal data by the specific social media.
We rely on all appropriate and adequate procedures to avoid unauthorized access to data, as well as any improper use of the data we process.
Unless otherwise stated, Triestevillas.com offers a service that can only be used by people over the age of 18. We manage information regarding minors only for the necessary (mandatory) public safety communications so-called "Communications to the Police Headquarters", Statistical communications to the Region (ISTAT) and management of the tourist tax. These communications are mandatory, by law, for each guest, and the storage of data (encrypted on our management system) is functional and necessary for the management of these obligations.
You always have the right to review your personal data that we have collected. You can request an overview of your personal data by e-mail, by writing to us at [email protected]
Milou Sas di Davide Carlin, based in Italy, Via Milano 5, controls the management of personal data collected through its sites and apps for mobile devices.

What kind of personal data does triestevillas.com collect?

Do you need more information? Here is a more detailed description of the data we collect.

Personal data you provide to us.

Triestevillas.com collects and uses the information you have provided to us. When you book your trip, we ask you for your name and e-mail address as basic data. Depending on your Travel Booking, we may also ask you for your home address, telephone number, payment details, date of birth, the names of any other people traveling with you and preferences (e.g. preferences food and mobility restrictions) for your trip.
If you want to get in touch with our customer service team, or contact us by other means (e.g. on social media or by communicating through us with the booked Travel Provider), we will also collect information via these channels. Guests may also be asked to write a review to help other travelers find the accommodation they are looking for. We will collect information from you from your reviews.
There may also be other cases where you will need to provide us with information. For example, if you are browsing through your mobile device, you can decide whether to allow Triestevillas.com to see your current location in order to receive the best possible experience and service (for example, to see our city guides, restaurants or attractions closest to your location or other recommendations). You can also create a user account, which will allow you to save your personalized settings, upload photos, review past bookings or organize and manage future bookings or benefit from other features available only to account holders (for example incentives or other benefits that we could offer).

Personal data you give us about other people.

It may happen that you do not simply make a Trip Booking just for you, but also for other people who are traveling with you, or make a Trip Booking on behalf of another person. In these cases, during the booking process you will also need to provide data about them, for example when filling out the Guest List, billing information or the like.

At this point, we want to specify that it is our responsibility to ensure that the people whose data you have provided are aware of this, and that they have understood and accepted the ways in which Triestevillas.com uses their information (i.e. as described in this Statement on privacy).

Personal Data We Collect Automatically.

Whether or not you complete a Travel Reservation, when you visit our website or apps we automatically collect certain information. For example, your IP address, the date and time of access to our service, the hardware, software or browser you use and information about your computer's operating system, application version and language settings . We also collect information about your clicks and the pages that have been shown to you.
If you use a mobile device, we collect data that identifies your device, the settings and characteristics of the phone and system activities including app crashes. When you book your trip, our system registers the vehicle and the site through which you made the booking or accessed the Triestevillas.com site or apps.

Personal data we receive from other sources.

In addition to the information you provide us directly, we may receive other data through various sources, for example business partners such as affiliates, OTAs including Booking.com and Airbnb, subsidiaries of the group to which Triestevillas.com belongs and other companies group affiliates and independent third parties, and any information we receive from these sources may be combined with that received directly from you. For example, Triestevillas.com booking services are available not only on Triestevillas.com and Triestevillas.com apps, but are also integrated with affiliate partner services that you can find online.

When you use these services, you provide your booking details to our business partners, who then send them to us.

In addition, we rely on external providers to manage payments between users and the Travel Provider: these service providers share information about payments, to help us manage them and take care of your Travel Booking, so as to guarantee you the best possible experience.
Another example are the communication services integrated into our platforms that allow you to get in touch with the Travel Provider you have booked for questions regarding your stay. When you use these features, in some cases we receive data on communication-related activities (for example where you called, who you are and the date and duration of the call). We may also receive other information in order to be able to show you more relevant advertising content, for example additional cookie data made available to Triestevillas.com by social media partners. For more information, read the section “Why does Triestevillas.com collect and use your personal data?”. When you connect your account on Triestevillas.com to that on a social media, personal data is shared with Triestevillas.com by the owner of the social media service, but only if you yourself have given your consent. You can always choose not to share this data.
The Travel Provider shares information about you with Triestevillas.com, for example when you have questions about an ongoing Trip Booking, or in the event of a dispute over a booking (although we hope that never happens).

Why does TriesteVillas collect and use your personal data?

The information about you that we collect is used for various purposes. Here's what your data is for:

A. Trip Booking: First of all, we use your personal data to complete and manage your Trip Booking online, which is the main purpose of our company! This includes sending communications relating to your Travel Booking, such as confirmations, changes and reminders.


B. Customer Support: Through our offices we provide international customer support in multiple languages, 24/7. Share your relevant data, such as booking details or user account information, with the Our customer support allows us to be at your disposal when you need us, for example by helping you to find the right accommodation or by answering any questions you may have about your Trip Booking or other topics.


C. Account: Triestevillas.com users can create a user account on our site or apps. We use the information you provide to manage your account, allowing you to have many useful features. You can manage your Travel Reservations, take advantage of special offers, make Travel Reservations easily and manage your personal settings. Choosing your personal settings can allow you to manage and share lists, see previously searched Travel Services, share photos, check other travel-related information and see reviews you have submitted. If you want, you can share some information from your user account by creating a public profile associated with your real name or a username of your choice.


D. Online groups or forums: in the future we may allow users with an account to join online groups or forums and interact with other users, having the possibility to - only if you wish - to find out if other tourists will participate in events organized by TSV for its customers.


E. Marketing activities: We also use your information for marketing activities, including for example:

    Use your information to send you periodic news about travel related products and services. You can unsubscribe from marketing communications at any time quickly and easily. You just have to click on the "Unsubscribe" link in any newsletter or other communications.
    Based on the information you share about yourself, we may show you personalized offers on the Triestevillas.com website, apps or third-party sites / apps (including social media sites) and the content of the site you view may be customized. They may be offered to book directly on the Triestevillas.com site, on co-branded sites, or other third party offers or products that we think may interest you.

F. Communications with you: it may happen to contact you by e-mail, post, telephone or SMS, depending on the contact method you have chosen. In addition, we will need to manage the communications you send to us, for example in the following cases:

    Respond and manage requests from you or from the Travel Provider you booked from. Triestevillas.com offers guests and the Travel Provider different ways, directly through Triestevillas.com itself, to exchange information, requests and comments on their offers and on the Travel Reservations made. For more information, scroll down and read the section "How does Triestevillas.com handle any communications sent to Triestevillas.com by you and the Travel Provider you booked from?".
    If you have not completed a Trip Reservation online, we may contact you with an invitation to complete the booking. We believe this is a useful additional service that allows you to proceed with a Trip Booking without having to search for the Trip Provider again or re-enter the booking details.
    When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Triestevillas.com or the Travel Provider (your OTA or the owner whose home you have booked, subjects who will have your data to the extent strictly essential to the correct fulfillment of the agency relationship established with us and the legal obligations to which we must comply).
    We also send you other material relating to your Travel Reservations, for example instructions on how to contact Triestevillas.com in case of need while you are traveling, or useful information that you may need to organize and make the most of your Trip. We also send you material on active Travel Reservations or a reminder of previous bookings made on Triestevillas.com.
    Even if you don't have active Travel Reservations, we may need to send you other administrative messages, such as security alerts.

G. Market Research: Sometimes we ask our customers to take part in a market research. Please review the information provided when you are invited to participate in order to understand what personal data is collected and how it is further used.


H. Improve our services: we also use personal data for analysis purposes, in order to improve our services and enrich the user experience. The data may also be used for testing purposes, for troubleshooting and to improve the functionality and quality of our online travel services. The main goal is to optimize and customize our online platform according to your needs, making it easier and more pleasant to use. We are committed to using pseudonymised data for analytical purposes only.


I. Guest Reviews and Other Destination Information: During and after your Trip booked with us you may be invited to leave a review. We may also make it possible for those traveling with you or the people you booked for to leave a review. This invitation requests information about the Travel Provider or the destination. By completing a review, you agree to make it viewable (as detailed in our Terms and Conditions), for example, on the relevant Travel Provider page on our website or apps, our profiles and travel apps. social media, on the online platform of the Travel Provider or business partner. The purpose is to inform other travelers about the quality of the Travel Service used, the destination you have chosen or the other experiences you have decided to share.

J. Phone call monitoring: when you call our customer service team, Triestevillas.com uses an automatic tracking system to associate your phone number with your active reservations, to save you and the support staff time. However, our operators may ask you to identify yourself, to ensure that your booking details remain confidential. During phone calls with the customer service team, a listening or recording system of the call may be activated for quality control and operator training purposes, which include the use of recordings for the purpose of handling complaints and fraud detection. Not all phone calls are recorded and the recordings are kept for a limited period of time and then automatically deleted later, unless Triestevillas.com has a legitimate reason to keep them longer, for example in the event of a fraud investigation or in accordance with the law.


K. Promote a safe and reliable service: in order to create a reliable environment for you, your travel companions, Triestevillas.com business partners and Travel Providers, we use personal data to reveal and prevent fraud and other illegal activities or unwanted. Similarly, we use personal data for the purposes of risk and security analysis, including to make reservations and authenticate users. For these purposes, we may be required to block or hold certain bookings until our analysis is complete.


L. Legal purposes: finally, in some cases, we may need to use your information to manage and resolve legal disputes, investigations and compliance checks, to enforce the terms of use of the Triestevillas.com online booking service or to comply with legitimate requests from public authorities.
The communication of personal data to Triestevillas.com is on a voluntary basis. However, depending on the type of service you want to use, we may only be able to offer it to you if certain personal data is collected. For example, we cannot process your Booking unless we collect your name and contact details (including age, residence, gender, Nationality, billing information). We cannot exempt ourselves from complying with the provisions of the law, so the data of each guest must be sent to the competent Police Headquarters within 48 hours of your arrival. If you do not want to provide them to us, we will be forced to terminate the contract, losing you the amount paid as a reservation. The same applies to the management of the municipal tax "Tourist Tax", "City Tax" or "Tourist Tax" whatever its name, as well as for the mandatory communications to ISTAT and for any tax compliance resulting from your booking.

The "checkin" operators, that is the reception staff, reserve the right to use the company telephone to photograph the documents of all those present at the time of handover of the house, in order to enter the data in our computer systems and proceed to all the mandatory obligations described above. The photographs of the documents are deleted from the mobile support once they are entered in our management system and transmitted to the competent authorities.
If we use automated means for the processing of personal data that produce legal effects or that significantly affect you, we will take appropriate measures to safeguard your rights and freedoms, including the right to obtain human intervention.

To manage your personal data as described so far, we rely on the following principles:
With regard to purposes A and B. Triestevillas.com uses as a legal basis the need to process personal data for the execution of the contract, specifically to finalize and administer your Booking. If the necessary personal data is not provided, Triestevillas.com cannot complete the Travel Reservation, and cannot provide customer service. Regarding the purposes from C to K, Triestevillas.com relies on its legitimate business interest to provide its services, prevent fraud and improve the services. When personal data is used for the legitimate interest of Triestevillas.com or a third party, Triestevillas.com will in any case make a balance between your rights and interests for the protection of your personal data and the rights and interests of Triestevillas.com or of the third party. As regards the purpose L, Triestevillas.com relies, where applicable, on compliance with its legal obligations (for example legitimate requests by public bodies). Where required by applicable law, Triestevillas.com will request your consent before processing your personal data for direct marketing purposes.
If you wish to object to the processing described in points C to K and no direct opt-out mechanisms are made available to you (for example in your account settings), please contact us at the following email address: privacy @ triestevillas. com

How does triestevillas.com share your data with third parties?

In some cases we will share your personal data with third parties.

The Travel Provider you booked from: this is a crucial aspect of our work! To complete the Travel Reservation, we must transfer the relevant data to the Travel Provider from whom you booked. Depending on the Trip Booking and the Trip Provider, this may include your name, contact and payment details, the name of the guests traveling with you and any preferences or other information you may have indicated when you made the Trip Booking. . If you have any questions about your Trip, we may need to contact the Trip Provider and ask them to handle your request. Unless payment is made during the booking process via the Triestevillas.com website, we will need to forward your credit card details to the Travel Provider you have booked to manage the payment (provided you have provided the details during the booking process). In the event of disputes regarding the booking, we may need to provide the Travel Provider with the necessary information on the booking process to handle the dispute, for example a copy of your booking confirmation as proof of the actual existence of the Trip Booking.

The local office of Triestevillas.com: to ensure support for the use of Triestevillas.com services, your data may be shared with companies that are part of the same group as Triestevillas.com, which act as service providers of Triestevillas.com, including in relation to customer service.

Third party services: we use service companies, which are not part of the group to which Triestevillas.com belongs, to receive support in the provision of Triestevillas.com services. These service companies provide services such as:

    customer service
    cleaning, maintenance
    fraud detection and prevention services, including fraud checks
    payment services. We use third parties to process payments, manage chargebacks or provide invoice collection services. When you or the holder of the credit card used for the Travel Reservation requests a cancellation for your reservation, we need to share some information about the reservation with the payment service provider and the specific financial institution, in order to manage the cancellation. . For example, we may share a copy of your booking confirmation or the IP address used to book. We may share information with the specific financial institution if we believe it is absolutely necessary for fraud detection and prevention purposes.
    marketing services. We share personal data with marketing partners, including email addresses, as part of Triestevillas.com marketing services through third parties. We do our best to share e-mail addresses in encrypted form with a pre-existing customer database, so that the e-mail addresses cannot be used for other purposes. For more information on personalized advertising and your options, read the paragraphs "How are cookies used?" and "What are your options?" of our Cookie Policy.
    All service providers are asked to carefully safeguard your personal data.
    Competent authorities: we share personal data with law enforcement when required by law or if absolutely necessary for the detection, prevention or conduct of legal proceedings against fraud or crime, or if we are otherwise required by law. We may need to share personal data with competent authorities to protect and defend our rights or assets, or the rights and assets of our business partners.
    Business Partners: We work with many business partners around the world. These business partners distribute or market the Triestevillas.com services
    When you book on one of our business partner's sites or app, certain data you provide, such as your name, email address, address, payment details and other relevant information, will also be shared with us to complete and administer your Travel Reservation. If customer assistance is provided by the partner, Triestevillas.com will share the data relating to your booking with the partner (if and when necessary) in order to provide you with appropriate and efficient support. When you book through the website of one of our business partners, the latter may receive some of your personal data related to the specific booking, such as your name and e-mail address. This is done for their internal purposes (for example for analysis purposes) and, if requested by you, also for the management of loyalty programs or for marketing.
    When you book on a business partner's site, we encourage you to read their privacy policies in case you want to better understand how your personal data will be handled. For fraud detection and prevention purposes, and when absolutely necessary, we may also exchange information about our users with our business partners.

The transmission of personal data as described in this Privacy Policy may include overseas transfers to countries that do not have comprehensive and complete data protection laws such as those of the European Union countries. Where required by Community law, we will only transfer personal data to recipients who offer an adequate level of protection for personal data. In such circumstances it may be necessary to establish contractual measures to ensure that data protection is in line with European standards. You can ask to view a copy of these contractual agreements by contacting us in the manner described below.

How do we manage any communications sent by you and by the OTA from which you booked (eg Booking.com, AirBnb)?

Triestevillas.com may offer you and the Trip Provider different communication channels (present on Triestevillas.com itself) regarding the existing Trip Booking and Trip Service. Through your profile area, the Triestevillas.com app and through other channels that we may make available, you and your Travel Provider can contact Triestevillas.com for questions about your Travel Booking.
Triestevillas.com accesses communications and uses automatic systems to review, scan and analyze the communications for security purposes, fraud prevention, compliance with legal and regulatory requirements, investigations into potential crimes, product development and improvement, research, involvement of customers, for example by providing you with information and offers that we think you may be interested in, and customer or technical support. We reserve the right to block the delivery of communications, or to carry out checks, in the event that we deem it necessary in our discretion, for example if we think it may contain harmful content, spam or any type of risk for you, for the partner structures, for Triestevillas.com or for others. Remember that all communications sent or received through Triestevillas.com tools will be received and stored at Triestevillas.com. The business partners with whom you have booked and the Travel Provider may decide to communicate directly with you via e-mail or other channels outside the control of Triestevillas.com.

Do you have any other doubts? Call 040 2473628 or write to [email protected]

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